Tesla

Was so excited to get my 1st New Tesla MYP today to only find that it has already taken alot of damage prior to car delivery 😒 I was there 30 minutes early and no customers were in the building and was never told to sign in or anything once 2pm hits there are now telling me there is a line to pickup your car. I had to wait almost another hour standing after appointment time which was difficult as a handicap person after just driving over hour in the car. Also, I saw my car on arrival & was already shocked they would think this is even acceptable on delivery day of a Brand New vehicle. Instead of contacting me to notify me of the damages prior to delivery date they did honestly the worst paint touch up imaginable which looks to be White-Out for paper. This experience not only ruined my faith in the car brand but also the Tesla delivery centers. I drove 1hr 1/2 away after a 4 day delay in delivery and now possibly losing my $250 order fee due to all the damages & not accepting the car delivery is not the right way to do business. Also people were just opening up peoples paid cars and looking inside them which should not be happening before the owners get to see their own vehicle please lock the cars prior to owner arrival. After all this waiting and literally spending my entire day to go home empty handed was not how I expected my delivery date to go. Do better 👎

We took delivery here almost a year ago, such good memories and good energy here. The brakes developed a slight squeal just before stopping using actual brakes. Was so easy setting up appointment, was able to add videos and pic in description. This Raleigh location of course you can take delivery, service, peruse the lot, possibly test drive a car. This is not the typical car lot, subdued, functional and concise. It sounds corny but Tesla cars and it’s tech reminds me of how iphone changed the industry and won over customer. Brakes repaired, no surprises and near concierge quality.

Exceptional experience! While I typically don't leave reviews, our recent car-buying experience was so positive that I felt compelled to share. My husband and I inquired about a new car, and Antonio and Billy, our salespeople, went above and beyond to ensure we had a fantastic experience. Their knowledge and expertise were remarkable, addressing all our questions and concerns. If you're in the market, make sure to look for Antonio or Billy—they will undoubtedly make your car-buying journey incredible

Just took delivery of a Model 3 LR today, and was amazed by how poorly this dealership was run. First off, there is NO communication once you put your deposit down, outside of one email I received about 4 days after placing my order. I asked multiple times to confirm my car was available for pickup, as I live three hours away. Never heard a word. Secondly, as others have mentioned, they do not answer their phone, nor do they return voicemails. Next, the parking lot is so small that you can barely get in and out of it. There is literally no parking available, and cars are packed so tightly that it was incredibly difficult to get in and out of the lot. The delivery process was poor, as I told the salesman I wanted to inspect the car before I paid for it, and would run outside real quickly to do so. Instead of waiting on me, he just moved onto another customer which caused me to waste 10 minutes in line again when I walked back inside. Finally, my car was given to me with 44% of a charge on it. That’s embarrassing, and meant I had to find a supercharger on the way home. Avoid this place at all costs.

My Family Ordered Brand New Tesla Model X and After completed everything They gave me the car with Broken-Cracked Side Window! They took the car inside the Service for fixing We are still waiting for it to be fixed but Our Bank loan started and Our insurance started with double premium already! I think this is not considered as Brand New Car with replacement of Broken-Cracked Window! We am victim of this false deal! We feel very upset and fooled!

Had a flat tire serviced after hitting a pothole at high speed. Extremely quick service and very professional. Mostly managed through the app. Very happy with the end result. Replaced, balanced, alignment and car driving great again. Model 3 tires are not cheap, but fortunately no rim damage. Only reason for 4 stars instead of 5 is that the initial service rep disconnected me from chat and closed my ticket because I was unresponsive on chat for 2 min when I took a call from my wife to let her know I was okay. I understand they are busy but they could tell from the car diagnostics that I had an incident and there was no warning before they dropped me and closed my request. I simply opened a new request and all was okay, but I had to re-enter all my data and start the process over from scratch. Not a big deal, but my time=stars. Would definitely service here again.

This review is for Billy not the actual service center. Billy was one of the staff making sure people there waiting knew they could borrow a car to get food down the road. He answered questions for those coming in to inquire about the cars I was there at 0700 (when the doors open for my service) I was there all day. Throughout the day Billy spent time chatting with me, checking in with me and just making time pass. He tracked down a charger for me and HE BOUGHT ME A SNACK! I didn’t leave till 4pm and he knew I had not eaten. The center has coffee, tea, chairs. Could use snacks and charging stations. Thanks Billy